Shipping policy
Shipping Policy
Last updated: June 2026
Overview
All Atelier Pride products are made to order and fulfilled by our global production partner. This means your order is printed and dispatched specifically for you, please allow for production time in addition to delivery time.
Production & Processing
All orders require a production period before dispatch. Production typically takes 2–6 business days depending on the product and your location. Orders are not dispatched on weekends or public holidays.
Delivery Timeframes
Once dispatched, estimated delivery times are:
- United Kingdom: 2–5 business days
- Europe: 3–8 business days
- United States & Canada: 5–10 business days
- Rest of World: 7–14 business days
These are estimates only and cannot be guaranteed. Delays may occur during peak periods or due to circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of the estimated delivery date at info@atelierpride.com with your order number and a photo of the issue. We will arrange a replacement at no additional cost.
Please note we are unable to offer refunds or replacements for orders where an incorrect address was provided at checkout.
Customs & Import Duties
For international orders, customs fees and import duties may apply and are the responsibility of the customer. Atelier Pride has no control over these charges.
Contact Us
For any shipping enquiries, please contact us at info@atelierpride.com or visit our contact page.